Frequently Asked Questions

Quick answers to the most common questions.

How do I install My Canned Notes Pro?

Go to the Chrome Web Store and click "Add to Chrome". The extension will appear in your browser toolbar instantly — no account needed to get started.

Are my notes stored privately?

Yes! By default, all your notes are stored locally on your device using Chrome's secure storage. Pro users can optionally enable cloud sync, which syncs data securely via encrypted cloud storage.

What is the difference between Free and Pro?

Free gives you unlimited notes and 5 AI credits per day. Pro unlocks 1000 AI credits/day, cross-device cloud sync, unlimited custom AI templates, and priority support for just $4.99/month (or $3.99/month billed yearly at $47.88/year). Enterprise plans are also available for teams.

Can I cancel my Pro subscription anytime?

Absolutely. There are no contracts or lock-ins. You can cancel anytime from inside the extension's Subscription tab or directly from your Lemon Squeezy account portal.

The AI feature is not working — what do I do?

Please check if you have AI credits remaining (shown in your dashboard). If you've run out, consider upgrading to Pro for unlimited credits. If the problem persists, use the feedback form below to report the issue.

What happens to my data when I sign out?

Your saved notes are tied to your account and remain stored on your device. When you sign out, your notes become hidden — they will reappear exactly as you left them when you sign back in with the same account. For privacy, your AI chat history is automatically cleared on sign-out so it cannot be accessed by anyone else on the same browser. If you want a backup before signing out, use the Export backup option in the sign-out dialog.

Is my account and data safe?

Yes. All account data is stored on Supabase, an enterprise-grade, SOC 2 compliant infrastructure. Your password is never stored in plain text — it is securely hashed before storage. AI conversation history is strictly linked to your account and is never shared with other users or used to train any AI models. You do not need to take any action to keep your data secure — it is handled automatically.

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